Rush Orders Available. Must contact Customer Service for availability on item#/material. $50 rush fee applies.

Customer Service
Jamie Allen -  Customer Service
E-mail: orders@eaglecl.com

ART INSTRUCTIONS

File Types: PDF, EPS, AI, PSD, TIFF, CDR, JPG
(Providing artwork that does not meet guidelines may incur additional artwork handling charges.
​We cannot accept the following file types: QXD, DOC, FHX, PPT, XLS, IND

Images: Embedded or Linked (include all linked files)
Minimum Resolution: 150 dpi @ 100% (actual print size) 
Recommended 150-300 dpi - preferred is 300 dpi.

Fonts: Converted to Curves/Outlines 

Colors: PMS-Pantone Solid Coated colors are preferred.
CYMK and RGB colors are also accepted.

Additional Handling Fees
$30/hour - 1 hr. minimum
We will contact you for your consent before proceeding.

You may incur additional artwork handling fees if your artwork does not meet our requirements. Examples of situations that may cause your artwork to require additional handling include, but are not limited to:

Incorrect Dimensions or Not Set Up to Template
Color Matching Requested but Colors Not Specified in file
Changes/Adjustments Requested
Changed Artwork File Submitted after Proof
Missing Fonts
Files Set-Up in InDesign
Messy Vectors
Raster Files Requiring Vectorization
Low Resolution

File Naming
We ask that you provide files with useful, descriptive names. Please include the order number in the file name and your company name.

Templates & Measurements
Many templates are available to help you set-up your artwork correctly for your display. Please be sure to follow the provided instructions carefully. Contact your sales rep or customer service for relevant templates. If a template is not available, please check with us for accurate measurements. When creating your artwork file, please be sure to make the document page size the full desired size of the art (with bleed when necessary).

Files not set up to our specifications may require an additional artwork handling fee.

Program & Files Types
Artwork should be created in Adobe Photoshop, Adobe Illustrator (CS2) or Corel Draw(X5). When using any other programs, artwork MUST be saved as a PDF or EPS. Images must be embedded in the files and fonts must be converted to outlines/curves. For raster images, please send both layered and flattened images whenever possible. Layered files allow our graphics specialists to make necessary alterations to the artwork if you notice an error or in case the file is not set up ideally.

Adjustments beyond basic pre-press steps may incur an additional artwork handling fee.

Bleeds & Finishing
Bleeds are not required unless noted on the template or the graphic size provided. Retractable banners generally require 1” on top for the snap rails and 6-8” on the bottom for the leader. Banners need bleed for the full area of any pole banners or finishing that involves folding and/or sewing.

If you are particular about the appearance of your finished pole banner, please set up the artwork with full bleed or you may be charged an additional art handling fee for the time to adjust your artwork for bleed. Graphic size listed DOES NOT include bleed. Generally, the template gives instructions on bleed.

Sample Policy
$10.00(c) with a provided UPS or FEDEX shipper account number.
Call to verify what items are available.

Now Shipping with UPS.

See below for details.

WARNING: See below about shipping FEDEX on 3rd party accounts.

Sales Contact
Pat Kiddoo - Sales Representative for:
MO, KS, NE, IA, IL
PH: 314-422-4312
E-mail: patkiddoo@gmail.com

We Transfer will let
you transfer up to
​2GB for FREE. Click on the logo above and get started transferring your large files.

RUSH ORDERS

Files under 20 mg can be emailed to our art department.

Files larger than 20 mg, click on the DROPBOX above and then type in the username/password from below.

​Please contact the art dept once art has been uploaded, so they can download the art and review it.​​​

Username: eagleact@centurytel.net
Password: Eaglecl#​

CONTACT INFORMATION

Quotes & Placing an Order w/Artwork
To guarantee that we provide you with the best quality printing, and to ensure that your artwork meets basic requirements for your desired printing method, please be sure to email us a low res JPG or PDF of your artwork during the quoting phase. Depending on your desired printing method and the complexity of your artwork, you may be asked to send your full artwork in advance to be certain it meets all requirements.

Failure to meet the guidelines relevant to your artwork and process may result in your order being delayed and incurring additional artwork handling charges.

Need a quote or to place an order email: orders@eaglecl.com
Pricing is subject to change without notice. Please contact us to verify.


Submitting Artwork
Email your artwork: art@eaglecl.com
Please be sure to reference your Order Number in the subject line when sending files.
Client represents and warrants that they possess all necessary rights and authorizations for Eagle Creative Line to produce the logos for their order.

Proofs & Approval
A proof will be provided to you upon approval of artwork from our graphics department. Please check proofs and order confirmation closely to be sure all artwork and order details are correct. Reply with your approval, requested adjustments or revised artwork as soon as possible. Submitting new artwork may incur additional artwork setup fees and delay your order.

Delay in proof approval may delay your order.

Turn Times
Our customer service rep will provide you with a current turn time estimate. We will do everything in our power to ensure that your order reaches you when you need it.

Official turn time begins upon receipt of proof approval.
Turn times DO NOT include shipping.

Typical turn times are 5 business days after art approval.

RUSH service available. - see next column for fees.

Shipping 
Charge-backs due to customer required fulfillment duties are
not accepted.

Drop Ship Charges: $3.00/address -  Domestic
                                     $5.00/address -  International if Commercial
                                                                     invoice is provided.
                                     $10.00/address - if NO commercial invoice
                                                                          is provided.

The preferred carrier for Eagle Creative Line is now UPS.
Please provide a FEDEX account # if you want your shipment
​to go FEDEX.

FEDEX EXPRESS is NOT an available option.

Art Department

Jennifer Junker - Graphic Designer
E-mail: art@eaglecl.com​